Friday, 29 April 2016

Expectations management

Charlton chief executive Katrien Meire says that the club does not want to build up customer expectations about what will happen in League One: Dampening expectations

Well, they weren't very high anyway. But she does claim that we will have one of the six biggest budgets in the division.

1 comment:

Graham Rehling said...

Compare and contrast to Chris Powell's inspirational "One Aim." Which he delivered on.